Contact Us

Get expert support from our clinical and technical teams

Email Support

Get detailed help via email

support@synthera.health

Within 2 hours24/7

Phone Support

Speak directly with experts

+1 (800) SYN-THER

ImmediateMon-Fri 6AM-8PM EST

Live Chat

Real-time assistance

Available in-app

Within 5 minutes24/7

Send Us a Message

Our clinical and technical experts are here to help. Expect a response within 2 hours during business hours.

How We Can Help

Technical Support

EHR integration, API issues, troubleshooting

Clinical Consultation

Medical workflow optimization, specialty setup

Implementation

Deployment planning, training, onboarding

Compliance & Security

HIPAA, data privacy, audit support

Response Time Guarantee

  • Urgent issues: Within 1 hour
  • High priority: Within 4 hours
  • Standard support: Within 24 hours
  • General inquiries: Within 48 hours

Our Locations

Boston, MA (HQ)

100 Cambridge Street, Suite 1400 Boston, MA 02114

+1 (617) 555-0100
boston@synthera.health

Specialties:

Research & DevelopmentClinical AffairsPartnerships

San Francisco, CA

201 Mission Street, Suite 2700 San Francisco, CA 94105

+1 (415) 555-0200
sf@synthera.health

Specialties:

EngineeringProductAI Research

New York, NY

1 World Trade Center, Suite 3500 New York, NY 10007

+1 (212) 555-0300
ny@synthera.health

Specialties:

SalesMarketingCustomer Success

Connect with Our Leadership Team

Get direct access to our clinical and technical leadership for strategic discussions, partnerships, and enterprise implementations.

Dr. Sarah Chen

Chief Medical Officer

sarah.chen@synthera.health

Dr. Michael Rodriguez

VP Clinical Operations

michael.rodriguez@synthera.health

Rachel Kim

Head of Customer Success

rachel.kim@synthera.health