Support Center
Comprehensive support to ensure your success with SynThera
Our Commitment
At SynThera, we believe that exceptional support is just as important as exceptional technology. Our dedicated support team combines deep clinical knowledge with technical expertise to ensure your success every step of the way.
From initial implementation to ongoing optimization, we're here to help you maximize the value of SynThera's AI-powered clinical decision support platform.
Support Excellence
How We Can Help
Documentation & Guides
Comprehensive documentation, API references, integration guides, and best practices
Video Tutorials
Step-by-step video tutorials, webinars, and training sessions for all user levels
Contact Support
Direct access to our expert support team via multiple channels for immediate assistance
Support Plans
Basic Support
Essential support for getting started
Professional Support
Enhanced support for growing organizations
Enterprise Support
Dedicated support for large-scale deployments
Self-Service Resources
Knowledge Base
Searchable database of articles and solutions
Community Forum
Connect with other users and share experiences
Status Page
Real-time system status and maintenance updates
Release Notes
Latest features, improvements, and bug fixes
Our Support Team
Clinical Expertise
- •Medical professionals: Board-certified physicians and nurses on staff
- •Clinical informaticists: Experts in healthcare technology implementation
- •Workflow optimization: Specialists in clinical workflow integration
- •Training specialists: Certified trainers for user onboarding
Technical Expertise
- •Integration specialists: EHR and health system integration experts
- •AI engineers: Machine learning and AI model optimization
- •Security experts: HIPAA compliance and data security specialists
- •DevOps engineers: Infrastructure and deployment support
Our Support Process
Initial Contact
Submit your request through any channel - we'll acknowledge within minutes
Triage & Assignment
Our system routes your case to the most qualified specialist
Resolution
Expert analysis and solution implementation with clear communication
Follow-up
Ensure satisfaction and provide additional resources if needed
Emergency Support
Critical Issues
For system-down situations or critical patient care impacts, we provide immediate escalation to our on-call clinical and technical teams.
- •Emergency hotline: Direct access to senior engineers
- •Response time: Under 15 minutes for critical issues
- •Clinical backup: Alternative workflows during downtime