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Get expert help from our dedicated clinical and technical support team
We're Here to Help
Our award-winning support team combines deep clinical knowledge with technical expertise to resolve your issues quickly and effectively. We understand that healthcare technology needs to work flawlessly, and we're committed to ensuring your success.
Support Excellence
Choose Your Support Channel
Live Chat Support
Get instant help from our technical support team
Email Support
Detailed support for complex issues and documentation requests
Phone Support
Direct phone access to our senior support engineers
Emergency Hotline
Critical system issues affecting patient care
Meet Our Support Team
Dr. Amanda Foster
Clinical Support Lead
MD, Clinical Informatics
Clinical Workflows & Integration
James Liu
Technical Support Manager
MS Computer Science, AWS Certified
API Integration & Development
Dr. Sarah Williams
AI Support Specialist
PhD AI/ML, Former Google Research
Machine Learning & Model Training
Miguel Rodriguez
EHR Integration Expert
Certified Epic & Cerner Analyst
Epic, Cerner, and Custom EHR Systems
Common Issues & Quick Solutions
Getting Started
Account setup and activation
EasyInitial platform configuration
MediumUser permissions and roles
EasyFirst clinical note creation
EasyEHR Integration
Epic integration troubleshooting
HardCerner connectivity issues
HardFHIR API configuration
ExpertData synchronization problems
MediumClinical Features
Voice-to-SOAP not working
MediumAI recommendations not appearing
MediumDrug interaction alerts
EasyCustom clinical protocols
HardTechnical Issues
API authentication failures
MediumPerformance and speed issues
HardBrowser compatibility problems
EasyMobile app synchronization
MediumSupport Escalation Process
Level 1 - General Support
Initial contact and common issue resolution
Level 2 - Technical Support
Complex technical issues and integrations
Level 3 - Engineering Team
Product bugs and advanced customization
Level 4 - Executive Escalation
Critical business impacts and strategic issues
Global Support Coverage
North America
Europe
Asia Pacific
Submit a Support Request
Additional Support Resources
Self-Service Options
Professional Services
- •Implementation consulting
- •Custom integration development
- •On-site training programs
- •Dedicated success manager
Emergency Contacts
- 🚨Critical Hotline:
+1-800-EMERGENCY - 📧Critical Email:
emergency@synthera.health - 💬Emergency Chat:
Available in platform